Where are the servers hosted?
All our servers are hosted 100% in Andorra, at the Globàtic Datacenter of Andorra Telecom. This guarantees low latency for your local users and legal privacy under Andorran jurisdiction.
Can I manage my hosting and domain?
Yes, with Plesk you can manage domains, email, DNS, FTP, databases and SSL.
Can you register the .ad domain?
Yes, we are authorized registrars and can facilitate the purchase and management of .ad domain names.
What technical support do you offer?
Our own human technical team (systems, development and administration), with response in under 24 business hours. No call centers, no automated replies: you talk directly to the person who can solve your problem.
What is root access on a VPS?
Root access is the highest level of administrator permissions on your virtual server. It allows you to install and configure software, manage users and system settings, and adapt the environment to your project’s needs.
What is the difference between a dedicated server and a VPS?
A dedicated server has physical resources that are 100% exclusive to a single client. A VPS is an isolated virtual environment within a shared physical server, with assigned resources.
When is a dedicated server the right choice for me?
When your project needs maximum performance, exclusive resources and stability (for example, high-traffic e-commerce, applications or critical services).
Do you back up hosting plans?
Yes, we run daily backups of all web hosting plans with a 30-day retention. If you need to recover data, open a ticket and we'll restore it at no cost.
How long does it take to activate a service after payment?
Activation is automatic and immediate after payment, both for web hosting and VPS. You receive your access credentials by email within minutes.
What payment methods do you accept?
We accept credit/debit card, bank transfer, Bizum and PayPal.
Do you offer migration from other providers?
Yes, we offer migration services on a custom-quote basis. Contact us with details about the source, volume and services to migrate and we'll send you a tailored proposal.