Add management to your VPS and stop watching updates, backups and alerts. An in house technical team takes care of it, right here in Andorra, with a name and a phone number.
The servers are in Andorra, in a data centre of our own, and the people who administer them are our team, not a subcontracted provider. Backups are kept in our own storage, replicated to a second data centre, and server security, firewall, isolation between customers and access control, is already on us as standard. When you call, you speak to the people who hold the keys to the machine.
The automated work is the same on all of them. What changes is the window in which we answer and the technician hours they carry.
For those who want the server patched and monitored, and prefer to pay for work when they need it
Monday to Friday, 8:30 to 18:30
637,20 € per year paid in advance
10% off when you pay for the year in advance
For companies on an office schedule
Monday to Friday, 8:30 to 18:30
1.499,04 € per year paid in advance
10% off when you pay for the year in advance
For those who also work at the weekend
Working days, plus Saturdays, Sundays and public holidays
2.183,76 € per year paid in advance
10% off when you pay for the year in advance
For services that cannot wait until tomorrow
24 hours a day, 365 days a year
3.373,92 € per year paid in advance
10% off when you pay for the year in advance
Management is bought on top of a VPS: pick the server you need and tick the management level in the cart. If you are already a customer, open a ticket and we will add it to the server you already have.
All of this is included on every level. What changes from one level to another is when we answer and how many technician hours you get.
Users, key based access, root policy and firewall configured from day one, with the control panel or environment we agree on at signup.
We review system patches before applying them and schedule them in an agreed window, not blindly and not halfway through a Friday afternoon.
We check that the machine responds and that the service is alive. If something goes down, we get in, look at what happened and bring it back up.
The backup service is contracted separately and is mandatory with management. We administer it: we check every day that the backups ran, we verify them and we restore them when you ask, with a test restore at signup so you do not have to take our word for it.
We watch disk, memory and load, and warn you before the server runs short, not on the day it has already stopped.
Deleted something you should not have? Just ask and we will bring back the file, the database or the whole machine from the backup.
You pick the server you need and tick the management level in the cart. If you already have a VPS with us, open a ticket and we will add it.
We configure the system, harden it, install the agreed control panel or environment and check the backups with a test restore.
From then on, patches and monitoring run on their own and we administer your backups. You write to us when you need something and the time comes out of the included hours, or out of your pack if you are on the Maintenance level.
The business hours, extended and round the clock levels include three hours of technician work per month for whatever you ask us: configuration changes, PHP versions, firewall rules, certificates, scheduled tasks or a restore. The Maintenance level carries none: the work is paid for with a pack of 5 or 10 hours.
If one month you need more, you are not left stranded: it is quoted or taken from an hours pack. We say it plainly so the service stays sustainable and does not turn into an open bar we could not keep up.
We would rather say it up front than later. These things fall outside the monthly fee and we put them in writing so nobody gets a surprise the day they ask. They can still be done, but they are quoted separately or taken from an hours pack.
We do not sell unlimited hours either, and we will not: we would rather commit to what we can deliver.
We commit to the window in which we answer and to the response time of the level you buy, which you will find written in the service terms. We do not commit to every incident being resolved within a fixed time, because that does not depend on us alone. What we always do is investigate and tell you what we found.
Yes. Nothing has to be migrated and no machine has to change: open a ticket and we will add the management level to the server you already have running.
No. You keep your control panel and your access exactly as before. If you would rather we hid the administration tools from you we can do that too, but it is your call, not a condition of the service.
Yes, three technician hours every month on the business hours, extended and round the clock levels. The Maintenance level includes no hours: they are bought in packs of 5 or 10. Anything beyond that is quoted or taken from the pack.
It depends on the level. With round the clock management we are there 24 hours a day, 365 days a year. On the other levels a service outage is attended to anyway, and the rest of the requests wait for the contracted window.
In our own backup storage, in a data centre of our own, replicated to a second data centre. The service is contracted separately and is mandatory with management: you choose the frequency, the retention and the space when you buy it, and we take care of it. And we do not leave it at the theory: we run a test restore at signup.
We help you narrow it down and work out whether the problem is the server or the code. That said, touching the code, the plugins or the themes is not part of the fee: it is quoted as separate work or taken from the included hours.
Pick the VPS you need, tick the management level and we will get it ready. If you are already a customer it is even easier: open a ticket and we will take it from there.
Configure my VPS Talk it through with usManagement is bought on top of our virtual servers in Andorra, and if all you want is to keep the data safe, have a look at managed backups.
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